Service Catalog

Categories (17)

Accounts & Access

Authentication and access to academic and administrative systems.
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Project Request- Digital Transformation

The project request process supports the University to identify, plan, and execute projects that align with UNBC's Strategic Plan.
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Audio Visual & Classroom Support

Classroom & Lab Computers, Instructor Podiums, AV Support & Equipment Loans...
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Desktop, Devices & Printing

Office Computers, Printers, and Software
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Research Suppport

Privacy Impact Assessments must be completed for any proposed enactment, system, software, project, program, or activity and is a legislative requirement under FOIPPA. Please see https://www2.unbc.ca/foippa/privacy-impact-asse... or contact privacy@unbc.ca if you have any questions.
All software requests are reviewed for IT Security, Privacy and Compliance.
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Teaching & Learning, GIS, CPSC, HPC, Engineering

Service tickets within each Category will be allocated to the appropriate department support.
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Software Requests

Request installation or assistance in purchasing new software for teaching or administrative use. Please see additional information on software in our Knowledge Base for further information: https://unbc.teamdynamix.com/TDClient/87/Portal...
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Equipment Purchase

Equipment Purchase
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Email & Calendar

Support for UNBC's environment for e-mail and calendar.
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Enterprise Systems

Systems and resources that support business and administrative functions.
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Network & Wireless

Connectivity for academic, professional staff and students through wired and wireless connections.
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File Sharing & Collaboration

Resources supporting collaboration, including local shared file access and OneDrive,,,
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Desktop Phone, Mobile Phones & Voice Services

Desktop Telephones (moves, adds, or changes), Mobile Phones, Voicemail, Phone Book entries
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Web Services

All requests for changes to www.unbc.ca can be submitted here
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IT Security

This category covers IT security requests such as administrative rights, malware, suspected viruses, phishing and IT Security awareness.
For more information relating to IT Security from the provincial government please see: https://www2.gov.bc.ca/gov/content/governments/...
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General Help

Looked through everything and don't see what you need? Enter a general help ticket here.
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Library Services

Request service or support for UNBC Library related services
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