Service Catalog

Categories (17)

Accounts & Access

Authentication and access to academic and administrative systems.
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Audio Visual & Classroom Support

Classroom & Lab Computers, Instructor Podiums, AV Support & Equipment Loans...
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Desktop, Devices & Printing

Office Computers, Printers, and Software
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Research Suppport

Privacy Impact Assessments must be completed for any proposed enactment, system, software, project, program, or activity and is a legislative requirement under FOIPPA. Please see https://www2.unbc.ca/foippa/privacy-impact-asse... or contact privacy@unbc.ca if you have any questions.
All software requests are reviewed for IT Security, Privacy and Compliance.
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Teaching & Learning, GIS, CPSC, HPC, Engineering

Service tickets within each Category will be allocated to the appropriate department support.
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Software Requests

Request installation or assistance in purchasing new software for teaching or administrative use. Please see additional information on software in our Knowledge Base for further information: https://unbc.teamdynamix.com/TDClient/87/Portal...
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Equipment Purchase

Equipment Purchase
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Email & Calendar

Support for UNBC's environment for e-mail and calendar.
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Enterprise Systems

Systems and resources that support business and administrative functions.
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Network & Wireless

Connectivity for academic, professional staff and students through wired and wireless connections.
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File Sharing & Collaboration

Resources supporting collaboration, including local shared file access and OneDrive,,,
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Desktop Phone, Mobile Phones & Voice Services

Desktop Telephones (moves, adds, or changes), Mobile Phones, Voicemail, Phone Book entries
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Web Services

All requests for changes to www.unbc.ca can be submitted here
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IT Security

This category covers security related items such as encryption, or malware protection, Phishing, Gift Card Purchases.
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General Help

Looked through everything and don't see what you need? Enter a general help ticket here.
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Library Services

Request service or support for UNBC Library related services
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Project Request

The project request process supports the University to identify, plan, and execute projects that align with UNBC's Strategic Plan.
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