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Categories (17)
Accounts & Access
Authentication and access to academic and administrative systems.
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Project Request- Digital Transformation
The project request process supports the University to identify, plan, and execute projects that align with UNBC's Strategic Plan.
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Audio Visual & Classroom Support
Classroom & Lab Computers, Instructor Podiums, AV Support & Equipment Loans...
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Desktop, Devices & Printing
Office Computers, Printers, and Software
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Research Suppport
Privacy Impact Assessments must be completed for any proposed enactment, system, software, project, program, or activity and is a legislative requirement under FOIPPA. Please see
https://www2.unbc.ca/foippa/privacy-impact-asse...
or contact privacy@unbc.ca if you have any questions.
All software requests are reviewed for IT Security, Privacy and Compliance.
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Teaching & Learning, GIS, CPSC, HPC, Engineering
Service tickets within each Category will be allocated to the appropriate department support.
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Software Requests
Request installation or assistance in purchasing new software for teaching or administrative use. Please see additional information on software in our Knowledge Base for further information:
https://unbc.teamdynamix.com/TDClient/87/Portal...
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Equipment Purchase
Equipment Purchase
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Email & Calendar
Support for UNBC's environment for e-mail and calendar.
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Enterprise Systems
Systems and resources that support business and administrative functions.
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Network & Wireless
Connectivity for academic, professional staff and students through wired and wireless connections.
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File Sharing & Collaboration
Resources supporting collaboration, including local shared file access and OneDrive,,,
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Desktop Phone, Mobile Phones & Voice Services
Desktop Telephones (moves, adds, or changes), Mobile Phones, Voicemail, Phone Book entries
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Web Services
All requests for changes to www.unbc.ca can be submitted here
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IT Security
This category covers security related items such as encryption, or malware protection, Phishing, Gift Card Purchases.
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General Help
Looked through everything and don't see what you need? Enter a general help ticket here.
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Library Services
Request service or support for UNBC Library related services
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Popular Services
General Help - General
Equipment & Software Inquiry - General
Accounts & Access - General
Desktop & Laptop Support - General
Admin Rights Request
My Recently Visited Services
FAST Login issues
Research Computing Support
Bookstore Bookware POS
AssurePay
BIRG-related requests
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