Alerts & IT Maintenance

Alerts & IT Maintenance Schedules

 

Date Description
Maintenance Digest - Week of April 5th ITS Maintenance Planned for this week:
 
This is your weekly digest of system maintenance and downtime.  All notices are also posted on the myUNBC Student Portal, our.unbc.ca for Employees, and on unbc.ca/its.

System maintenance and downtime for the week is planned as follows:
 
  • Nothing planned for this week

 
ITS Change Notification – Cherwell was replaced by a new tool effective 4:30 pm March 26th, 2021
 
There is no action required on your part, however the Customer Support portal and emails from the system will look different. Please continue to use the support@unbc.ca email address to receive support.  The Customer Portal link can be found at unbc.ca/login or on unbc.ca/its.
 
ITS is moving from Cherwell Service Desk Management for several reasons, namely reducing budgetary costs associated with our current Cherwell licensing, and adding continual improvement through upgrades driven by the vendor.  This is also a critical part of using an IT Service Management (ITSM) system to its fullest capabilities.
 
As the date for this change was March 26th we wanted to let you know that effective 4:30pm Friday March 26th this new ITSM system will be live.
 
Please see the Change Notification email sent to announce for full details.
 
Thank you for your assistance while we keep our systems maintained and secure.  If there are any questions please contact the IT Service Desk using the information below.
 
 
IT Service Desk Contact Information:
 
Location: Prince George Campus 8-265
Telephone: 250-960-5321
Toll Free: 866-960-5321
Email: support@unbc.ca
Web: unbc.ca/its
 
ITS Maintenance Blackout for Term 202101 Blackout for maintenance begins April 19th (last day of classes) and ends May 5th (grade entry deadline)