Knowledge Base

Categories (16)

Accounts & Access

Information on your UNBC account
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Audio Visual & Classroom Support

Our regular business hours are 8am-4pm, Monday to Friday. During regular business hours, ITS offers support for self-service Zoom webinar in which the event organizer runs the equipment/software themselves. See related articles for Zoom Webinar and Video Conferencing Rooms and capacities.
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Desktop, Devices & Printing

Knowledge base articles covering printing and devices
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Enterprise Systems

Systems and resources that support business and administrative functions.
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Network & Wireless

Wall port connections
WIFI Connections
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File Sharing & Collaboration

Information on File Sharing & Storage & Retrieval
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Phones & Voice Services

Desk Phone, Soft Phone, Voice Mail, Fax, Long Distance
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Equipment Purchase and Software Inquiries

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General Help

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Library Services

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Client Portal User Guides

Guides on using the UNBC Support Client Portal to submit tickets, view Knowledge Base articles, and more.
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FAST Reporting

Need access to FAST Reporting applications?

Please see the FAST Landing page for contact information on each application and who to contact for access. ITS does not add permissions in FAST. Each app is supported by the functional unit responsible.
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Mobility- UNBC Telus Account Information

Information for hardware pricing, contract details and other articles related to accounts on the UNBC Telus Mobility contract.
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Microsoft 365

Information on Microsoft 365 and all related services/applications: Office(Outlook/Excel/Word/PowerPoint), Teams, SharePoint Online, OneDrive, etc
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Ellucian Workflow

Help articles on Ellucian Workflow, the system UNBC is using for process optimization and automation.
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Learning & Discovery

Knowledge base articles for learning, discovery, training, and other reference materials. Includes links to videos or documents.
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Articles (4)

Browsers and Browser Extensions

Using browsers with extension securely with UNBC web based applications.

Creating a browser profile

How to create a browser profile in different browsers so that work and personal activities can be separated.

Instructions for installing Foxit PDF Editor (Used to be Foxit Phantom)

Web Hosting at UNBC