Knowledge Base

Categories (16)

Accounts & Access

Information on your UNBC account
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Audio Visual & Classroom Support

Our regular business hours are 8am-4pm, Monday to Friday. During regular business hours, ITS offers support for self-service Zoom webinar in which the event organizer runs the equipment/software themselves. See related articles for Zoom Webinar and Video Conferencing Rooms and capacities.
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Desktop, Devices & Printing

Knowledge base articles covering printing and devices
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Enterprise Systems

Systems and resources that support business and administrative functions.
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Network & Wireless

Wall port connections
WIFI Connections
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File Sharing & Collaboration

Information on File Sharing & Storage & Retrieval
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Phones & Voice Services

Desk Phone, Soft Phone, Voice Mail, Fax, Long Distance
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Software Information

Please note while a Privacy Impact Assessment may have been completed for some approved software applications, this does not imply automatic approval for any new initiatives or methods of handling private information with the software. Proposals for new uses of existing software may have to undergo a separate review process to ensure continued compliance with privacy regulations and University standards. This step is essential for maintaining the integrity and security of personal information.
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General Information

This knowledge base contains information on changes to ITS systems and updates.
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Library Services

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Client Portal User Guides

Guides on using the UNBC Support Client Portal to submit tickets, view Knowledge Base articles, and more.
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FAST Reporting

Need access to FAST Reporting applications?

Please see the FAST Landing page for contact information on each application and who to contact for access. ITS does not add permissions in FAST. Each app is supported by the functional unit responsible.
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Microsoft 365

Information on M365 and related services/applications: Office(Outlook/Excel/Word/PowerPoint), Teams, SharePoint Online, OneDrive, etc.

Please note when you search Apps in MS Teams, most of the products are not Microsoft products but integrate with M365. These products are subject to review for Privacy, IT Security and Terms and Conditions before purchase or use.
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Ellucian Workflow

Help articles on Ellucian Workflow, the system UNBC is using for process optimization and automation.
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Learning & Discovery

Knowledge base articles for learning, discovery, training, and other reference materials. Includes links to videos or documents.
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Project Management

General project management guidelines and definitions.
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Articles (3)

Browsers and Browser Extensions

Using browsers with extension securely with UNBC web based applications.

Clearing Web Browser Cache

Self-guided walk through for clearing web browser cache.

Creating a browser profile

How to create a browser profile in different browsers so that work and personal activities can be separated.