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Knowledge Base
Categories (16)
Accounts & Access
Information on your UNBC account
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Audio Visual & Classroom Support
Our regular business hours are 8am-4pm, Monday to Friday. During regular business hours, ITS offers support for self-service Zoom webinar in which the event organizer runs the equipment/software themselves. See related articles for Zoom Webinar and Video Conferencing Rooms and capacities.
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Desktop, Devices & Printing
Knowledge base articles covering printing and devices
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Enterprise Systems
Systems and resources that support business and administrative functions.
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Network & Wireless
Wall port connections
WIFI Connections
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File Sharing & Collaboration
Information on File Sharing & Storage & Retrieval
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Phones & Voice Services
Desk Phone, Soft Phone, Voice Mail, Fax, Long Distance
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Equipment Purchase and Software Inquiries
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General Help
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Library Services
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Client Portal User Guides
Guides on using the UNBC Support Client Portal to submit tickets, view Knowledge Base articles, and more.
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FAST Reporting
Need access to FAST Reporting applications?
Please see the FAST Landing page for contact information on each application and who to contact for access. ITS does not add permissions in FAST. Each app is supported by the functional unit responsible.
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Mobility- UNBC Telus Account Information
Information for hardware pricing, contract details and other articles related to accounts on the UNBC Telus Mobility contract.
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Microsoft 365
Information on Microsoft 365 and all related services/applications: Office(Outlook/Excel/Word/PowerPoint), Teams, SharePoint Online, OneDrive, etc
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Ellucian Workflow
Help articles on Ellucian Workflow, the system UNBC is using for process optimization and automation.
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Learning & Discovery
Knowledge base articles for learning, discovery, training, and other reference materials. Includes links to videos or documents.
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Articles (4)
Browsers and Browser Extensions
Using browsers with extension securely with UNBC web based applications.
Creating a browser profile
How to create a browser profile in different browsers so that work and personal activities can be separated.
Instructions for installing Foxit PDF Editor (Used to be Foxit Phantom)
Web Hosting at UNBC
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