Knowledge Base

Categories (14)

Booking an appointment with the IT Service Desk

Need to visit the IT Service Desk? Please use this KB to book an appointment.

Accounts & Access

Information on your UNBC account

Audio Visual & Classroom Support

Our regular business hours are 8am-4pm, Monday to Friday. During regular business hours, ITS offers support for self-service Zoom webinar in which the event organizer runs the equipment/software themselves. See related articles for Zoom Webinar and Video Conferencing Rooms and capacities.

Desktop, Devices & Printing

Knowledge base articles covering printing and devices

Enterprise Systems

Systems and resources that support business and administrative functions.

Network & Wireless

Wall port connections
WIFI Connections

File Sharing & Collaboration

Information on File Sharing & Storage & Retrieval

Phones & Voice Services

Desk Phone, Soft Phone, Voice Mail, Fax, Long Distance

General Help

Library Services

Client Portal User Guides

Guides on using the UNBC Support Client Portal to submit tickets, view Knowledge Base articles, and more.

FAST Reporting

Need access to FAST Reporting applications?

Please see the FAST Landing page for contact information on each application and who to contact for access. ITS does not add permissions in FAST. Each app is supported by the functional unit responsible.

Mobility- UNBC Telus Account Information

Information for hardware pricing, contract details and other articles related to accounts on the UNBC Telus Mobility contract.

Microsoft 365

Information on Microsoft 365 and all related services/applications: Office(Outlook/Excel/Word/PowerPoint), Teams, SharePoint Online, OneDrive, etc

Articles (4)

Browsers and Browser Extensions

Using browsers with extension securely with UNBC web based applications.

Creating a browser profile

How to create a browser profile in different browsers so that work and personal activities can be separated.

Instructions for installing Foxit Phantom (Now called Foxit PDF Editor)

Web Hosting at UNBC