Multi-Factor Authentication (MFA) Troubleshooting

Are you being presented with an "Approve sign in request" prompt during sign-in, but you are not receiving the push notification from the Microsoft Authenticator app on your phone?

Did you recently get a new phone? If so, you need to register your new device for MFA.

• If you still have your old device available, follow these instructions to register the new device: https://unbc.teamdynamix.com/TDClient/87/Portal/KB/ArticleDet?ID=3568
• If you no longer have your old device, please contact IT Support for assistance with wiping your current MFA registration to allow for registration of the new device.

If you did not recently get a new phone, please try the following:

1. On the "Approve sign in request" screen where it displays the 2-digit code, select the link that says "I can't use my Microsoft Authenticator app right now".
2. On the next screen, select the "Use a verification code" option.
3. In the Microsoft Authenticator app, select your UNBC account, and then use the provided 6-digit code to get through the MFA challenge.