Multi-Factor Authentication (MFA) Troubleshooting

Are you being presented with an "Approve sign in request" prompt on during sign-in, but you are not receiving the push notification from the Microsoft Authenticator app on your mobile device?

Did you recently get a new mobile device?

Using a New Mobile Device

You need to register your new device for MFA:

Not Using a New Mobile Device

If you did not recently get a new mobile device, it is still possible for the push notification to fail to appear. It could be a random error, or it could be that the push notification was deliberately suppressed by Microsoft because it detects suspicious sign-in activity and doesn't want to bother you with an unnecessary MFA prompt.

In this situation, please try the following:

  1. On the "Approve sign in request" screen where it displays the 2-digit code, select the link that says "I can't use my Microsoft Authenticator app right now".Uploaded Image (Thumbnail)
  2. On the next screen, select the "Use a verification code" option.Uploaded Image (Thumbnail)
  3. In the Microsoft Authenticator app, select your UNBC account to view the temporary 6-digit code.
  4. Enter the displayed 6-digit code into the MFA challenge prompt screen.
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Article ID: 6747
Tue 9/5/23 9:48 AM
Fri 10/27/23 1:19 PM