Multi-Factor Authentication (MFA) Troubleshooting

Are you being presented with an "Approve sign in request" prompt during sign-in, but you are not receiving the push notification from the Microsoft Authenticator app on your phone?

Did you recently get a new phone? If so, you need to register your new device for MFA.

If you did not recently get a new phone, please try the following:

  1. On the "Approve sign in request" screen where it displays the 2-digit code, select the link that says "I can't use my Microsoft Authenticator app right now".Uploaded Image (Thumbnail)
  2. On the next screen, select the "Use a verification code" option.Uploaded Image (Thumbnail)
  3. In the Microsoft Authenticator app, select your UNBC account, and then use the provided 6-digit code to get through the MFA challenge.


Article ID: 6747
Tue 9/5/23 9:48 AM
Mon 9/18/23 11:57 AM