I keep on getting prompted to login and it just doesn't work, what should I do?
To ensure that your device is registered and working, please follow these steps
- Open a private browser in your preferred browser
- Sign in to portal.microsoft.com
Note: If this works successfully, you'll need to empty your browser's cache. If you do not know how to open a private browser or clear your browser's cache please follow the instructions below for the browser that you use.
Opening a Private Browser
Microsoft Edge
- In the Microsoft Edge browser click on the three vertical dots in the upper right corner and select New Incognito Window from the list
- Shortcut - In the Microsoft Edge browser you have open, press Ctrl-Shift-N
Google Chrome
- In the Google Chrome browser click on the three vertical dots in the upper right corner and select New Incognito Window from the list.
- Shortcut - In the Google Chrome browser you have open, press Ctrl-Shift-N
Mozilla Firefox
- In the Mozilla Firefox browser click on the three vertical lines in the upper right corner and select New Incognito Window from the list.
- Shortcut - In the Microsoft Edge browser you have open, press Ctrl-Shift-N
Empty your Browser's Cache
Microsoft Edge Browser
- Open Microsoft Edge, select Menu (3 horizontal dots icon on top right corner of the browser) > Settings > Privacy, Search & Services.
- Under Clear browsing data, choose what to clear.
- Select "Cached images and files" then select clear.
Google Chrome
- Open Google Chrome, select Menu (3 vertical dots icon on top right corner of the browser) > More Tools > Clear
- Under Clear browsing data, choose what to clear.
- Select "Cached images and files" then select clear.
Mozilla Firefox
- Open Mozilla Firefox, select Menu (3 horizontal lines icon on top right corner of the browser) > Settings > Privacy & Security
- Under Cookies and Site Data, select clear data.
- Select "Cached Web Content" then select clear.