Microsoft Teams Phone Quickstart

Overview

Microsoft Teams Phone lets you make and receive calls from your computer or mobile device, combining chat, meetings, and calling in one place.

Make a Call

Call a Teams user

• Open a chat
• Select Audio or Video call
• Use Add people to include others

Call a phone number

• Go to Calls
• Open the Dial Pad
• Enter a number and press call

Answer and Manage Calls

• Click Answer when a call appears
• Use Hold if needed
• Click Hang Up to end the call

Transfer and Park Calls

Transfer

• Select More actions (…)
• Click Transfer
• Choose a contact

Call Park

• Select Call park
• Share the code
• Retrieve using Unpark

Voicemail

• Access from the Calls tab
• Listen to messages
• Read transcriptions
• Set greeting in Settings → Calls

Mobile Use

• Open the Teams app
• Tap Calls
• Use dial pad, history, or contacts
• Switch between devices during calls

Delegation (Optional)

• Allow others to make/receive calls for you
• Set under Settings → General → Manage delegates

Quick Tips

• Save frequent contacts
• Use consult transfer for smoother handoffs
• Check voicemail transcripts to save time