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Overview
Microsoft Teams Phone lets you make and receive calls from your computer or mobile device, combining chat, meetings, and calling in one place.
Screenshot placeholder: Teams Interface view
Make a Call
Call a Teams user
- Open a chat
- Select Audio or Video call
- Use Add people to include others
Call a phone number
- Go to Calls
- Open the Dial Pad
- Enter a number and press call
Answer and Manage Calls
- Click Answer when a call appears
- Use Hold if needed
- Click Hang Up to end the call
Transfer and Park Calls
Transfer
- Select More actions (…)
- Click Transfer
- Choose a contact
Call Park
- Select Call park
- Share the code
- Retrieve using Unpark
Voicemail
- Access from the Calls tab
- Listen to messages
- Read transcriptions
- Set greeting in Settings → Calls
Mobile Use
- Open the Teams app
- Tap Calls
- Use dial pad, history, or contacts
- Switch between devices during calls
Delegation (Optional)
Useful for executives and assistants
- Allow others to make/receive calls for you
- Set under Settings → General → Manage delegates
Quick Tips
- Save frequent contacts
- Use consult transfer for smoother handoffs
- Check voicemail transcripts to save time