Manually Updating the GlobalProtect VPN Agent

The GlobalProtect VPN Agent used to connect to UNBC's GlobalProtect VPN service is designed to update on it's own when a new version is released; occasionally this automated process fails. Below are steps that can be recreated in order to upgrade to the latest VPN version.

** Please note if you do not have administrative access to your computer you may have to contact the service desk to finish this process.

  1. Open your browser and navigate to

  2. Log in with your UNBC Credentials to see a list of links

  3. Click on the link that applies to your system and download the file.
    • Note: UNBC almost exclusively uses the "Windows 64 bit GlobalProtect Agent"
    • If you get a window asking you to repair or remove GlobalProtect it's possible you've already upgraded.
      • It is safe to select the repair option
      • Please double check your version number as described in step 7
  4. Navigate to the location on your computer where you downloaded the file and run it.

  5. Click Next to setup the installer

  6. If you see the follow screen you will likely need to reboot your computer after the installation. Click Continue to proceed.

  7. Once the installation is complete check the version number...

    In this particular case I upgraded to 5.2.12...

Please ensure you've updated the VPN to the latest recommended version; if you are uncertain what the current version is please contact the service desk.


Article ID: 4136
Tue 7/19/22 12:09 PM
Thu 7/28/22 10:31 AM