Body
Question: How do I change the ring tone of Teams on my laptop/desktop?
Answer: Select the ellipsis (...) icon in the upper-right-hand corner of your Teams client, and select Settings, then Calls. In the Call handling and forwarding section, the option "choose a ring tone for you" has a drop-down menu with several options to try.
Question: Is there an emergency button to call security?
Answer: On desk phones you can select Quick Dial, and security will be pre-populated for you.
Question: Do I need a long distance code?
Answer: No, you do not need a long-distance code with Teams Phone.
Question: How do I call outside UNBC? Do I need to dial 9 before the number?
Answer: Dialing 9 before dialing outside UNBC is optional; dialing will work with or without the 9.
Question: What about new employees? Will they be able to ask for a Desk Phone?
Answer: Yes, new employees can ask for a desk phone. Managers/supervisors of new employees are encouraged to have their new employees try the Teams client for a short time before requesting a desk phone.
Question: I have changed my mind and would like a desk phone, what do I do?
Answer: You can request a desk phone at any time by completing this form: Request Form - Teams Desk Phone
Question: I do not want my desk phone any more, what do I do?
Answer: Notify ITS. We'll work with you to pickup your phone and ensure network connectivity for your computer.
Question: What about full-remote staff, what are their options?
Answer: They will be provided a phone number, and will be able to use their laptop and headset for phone calls via the Teams desktop client. Desk phones may be available on a case-by-case basis for full-remote employees.
Question: What happens if we (UNBC) lose campus Internet connectivity?
Answer: Phone services would be interrupted for everyone on campus. UNBC IT Services works closely with our network provider to ensure the highest level of connectivity, to minimize impact to the community.
Question: I want to set a PIN on my deskphone, how do I do that?
Answer: ITS will need to update settings on your phones to enable the PIN settings, please email support@unbc.ca to request the change.